Everything you need to know before shopping at Chic 5 Boutique. Can't find your answer? Our customer care team is always happy to help.
SHOPPING & PRODUCTS
How do I choose the right size?
Each product includes a detailed size guide. If you're between sizes, contact us before ordering and we'll gladly help.
Are your photos true to color?
Yes. We photograph every item carefully. Slight color variations may occur depending on your screen settings.
Will sold out items come back?
Some best sellers are restocked while limited collections may not return. Follow us on Instagram or subscribe to our newsletter.
How often do you release new arrivals?
New collections are added every week.
Can I reserve an item?
Unfortunately, items cannot be reserved until payment has been completed.
SHIPPING & DELIVERY
Which countries do you ship to?
We currently ship throughout the United States.
How long does shipping take?
• Processing: 1–2 business days • Standard Shipping: 3–7 business days • Express Shipping: 1–3 business days
How can I track my order?
Once your order ships, you'll receive an email with your tracking number.
Do you offer free shipping?
Yes! Free shipping is available on qualifying orders.
My package says delivered but I didn't receive it.
Please contact the carrier first. If the issue remains unresolved, contact our support team and we'll assist you.
RETURNS & EXCHANGES
Can I return an item?
Yes. Returns are accepted within 30 days of delivery for unworn items with original tags.
How do I request a return?
Simply contact our customer support with your order number.
Can I exchange for another size?
Absolutely, subject to stock availability.
Who pays return shipping?
Customers are responsible for return shipping unless the item arrived damaged or incorrect.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your return.
PAYMENT & SECURITY
Which payment methods do you accept?
We accept Visa Mastercard American Express Apple Pay Google Pay Shop Pay PayPal
Is checkout secure?
Yes. All transactions are encrypted using SSL technology.
Can I use multiple discount codes?
Only one promotional code may be used per order unless otherwise stated.
Do you offer gift cards?
Yes! Digital gift cards are available.
Can I cancel my order?
Orders may be cancelled before they have been shipped.